TERMS & CONDITIONS

ONLINE ORDERS 

Items provided by Frida & Florence remain the property of the company until paid for in full by the customer.  Your order will be dispatched only once we have received payment in full for your jewelry. Once received, you will receive a notification email to the address you provide at checkout with details of your order and parcel tracking.  

CANCELLATION POLICY  

Cancellation by you  

We are happy to cancel or amend your order within one hour of payment. To request order cancellation or amendment, please contact our customer service team: info@fridaandflorence.com. 

Cancellation by Frida & Florence  

We retain the right to cancel any purchase contract between us and the customer if:  

- the item of jewelry you have purchased is out of stock; or 

- a typing error listed any of your purchased pieces at an incorrect price.  

If we need to cancel your order, we will let you know via email and return the full amount Frida & Florence deducted from your account as soon as possible –  within five working days of payment at the latest. We are not obliged to offer compensation for any negative impacts caused by cancelling your order.

PRICES 

Jewelry prices are displayed in Pounds Sterling, also the currency in which you will be invoiced. All jewelry orders are subject to product availability and charged at the prices shown on our Website at the time of purchase.  

PAYMENT METHODS 

We accept all major payment methods, including Visa, Visa Debit, MasterCard, American Express, Paypal, Shop Pay, Apple Pay, and Google Pay. 

RETURNS & EXCHANGES 

Returning jewelry 

We understand that jewelry try-outs can take a while. To give you plenty of time to decide, all full priced jewelry orders can be returned within 30 days of purchase. SALE or Discounted item(s) cannot be refunded and exchanged.

For more information on how to return, please see our Shipping & Returns page or our FAQs.   

All refunds will be processed to the payment card and with the same method originally used to place the order. Please note when returning your order that we do not refund shipping costs for the original delivery or return to us. Please ensure you attach the postage label we provide you via email.  

We do not take responsibility for any loss or damage of the jewelry during transit. Any jewelry we receive after the 30 day returns period will only be refunded at the discretion of Frida & Florence.  

Items that can be returned 

We accept returns on all our full priced items of jewelry. SALE or Discounted item(s) cannot be refunded but can be exchanged. We will only refund jewelry that is unworn and in its original packaging. Any jewelry showing signs of wear or damage caused by the customer/during transit will be returned to you and you will not be refunded, so please make sure to package all jewelry securely before sending back to us.  

Exchanges

We accept exchanges on all jewelry items. For more information on how to exchange your jewelry order, please refer to our Shipping page and FAQs.  

Please don’t hesitate to contact us if you have any questions about returns and exchanges: info@fridaandflorence.com. 

CUSTOMER SERVICES  

If you have any questions regarding our jewelry, our Website, your purchase, or check the shipping status of your order, our customer team will be happy to assist you: info@fridaandflorence.com. We aim to respond to all customer enquiries within one working day.  

COMPLAINTS & CLAIMS  

Complaints  

We are always open to feedback about our jewelry, our service, and our Website. If you are not satisfied with any part of your experience with Frida & Florence, please tell us more by contacting us: info@fridaandflorence.com. We endeavour to respond to your complaint within 7 working days, and to resolve it within 21 working days.  

Errors to invoices, receipts or payments 

Any mistakes in invoices, receipts or payments will be solved as quickly as possible, within 5 working days at the latest of agreement. 

Claims  

Claims for jewelry that arrives faulty, damaged or broken must be reported upon receipt of the order. This will not affect your statutory rights. All claims must be made directly through the Frida & Florence customer service team: info@fridaandflorence.com. 

Claims in the above circumstance must be made within 48hrs of delivery. 

We do not proceed with any claims not meeting the above conditions.  

Any goods ordered in error must be returned using the standard returns process, available in full on our Shipping page.  

Frida & Florence does not accept any responsibility for damage or losses caused by incorrect handling by the consumer. 

SALE EVENTS 

For items purchased on sale, Frida & Florence reserves the right to set and change the price of jewelry to be lower than previously listed. If a piece of jewelry you purchased at full price goes on sale, you are not entitled to a refund of the difference between the original and new price.

PROMOTION TERMS & CONDITIONS

 *Acceptance: By using or attempting to use the redemption code for an offer, you agree to accept and be bound by these terms and conditions.

1. Promotions are exclusive to the official online store only.
2. SALE item(s) are non-warrantable, non-returnable, non-refundable.
3. FREE item(s) are non-warrantable, non-returnable, non-refundable, and non-exchangeable.
4. Returns are accepted for different ring sizes, incorrect, or damaged items within 30 days (local orders) upon item receipt.
5. The request for more jewelry boxes is unacceptable. Please purchase additional boxes online.
6. Combining promotions is not allowed unless expressly stated otherwise (e.g., First order discounts, and other e-vouchers).
7. SALE items & FREE ITEM(s) are limited in quantity and available on a first-come-first-served basis.
8. In case the order value is lower than the stated offer value after return or exchange, the free gift and its original package have to be returned along with the product(s).
9. In case of any dispute, Frida & Florence reserves the rights to final and conclusive decision.

QUALITY

All goods sold by Frida & Florence meet statutory requirements. Frida & Florence does not accept responsibility for goods that are subject to handling and repacking by the customer, such as in the case of a return. 

Please note that colours and textures of the jewelry may vary from the photographs, as each piece is unique and handcrafted from precious metals and lab-grown diamonds. Minor variations in specifications and sizes can occur.

PHOTOGRAPHY  

Due to screen display, the appearance and sizes of jewelry may vary when viewing on different devices. It is important to note that rings may appear smaller or larger depending on the model and your chosen ring size. We make every effort to show jewelry colours as accurately as possible but cannot guarantee an exact match as colours can vary when viewing on different internet browsers and devices.  

ONLINE 

Online content

Frida & Florence assumes no liability whatsoever for the accuracy, comprehensiveness or quality of the text provided. All content is subject to modification without prior notice. Frida & Florence reserves the right to modify, change, or remove part or all of the content on this Website, or to suspend or remove the Website entirely, without notice.

Online payment 

All online payments made to Frida & Florence are processed through Shopify payments and PayPal . Frida & Florence assumes no liability whatsoever for the availability and functionality of Shopify payments service. Shopify Payments complies with the Electronic Commerce Directive. We accept all major payment methods, including Visa, Visa Debit, MasterCard, American Express, Paypal, Shop Pay, Apple Pay, and Google Pay. 

AGREEMENT 

Liability

Frida & Florence is not liable for unreceived goods unless you notify us of the problem by email within 14 days of purchase.  

If the jewelry you receive differ from that which you ordered, or it is damaged or faulty, or you receive an incorrect quantity, we assume no liability unless informed of the problem within 7 days of delivery. If you do notify us in accordance with this condition, we will take one or more of the following actions:  

Deliver the correct item; or  

Replace damaged or faulty jewelry; or 

Refund the amount paid by the customer by whichever means we choose.  

Except in the case of a legal obligation, we are not liable to the customer any loss, breakage or expense that arises out of any problem of which you notify us under these conditions. We are not liable to pay the customer any amount of money as compensation other than refund the amount originally paid for the goods.  

Once dispatched, Frida & Florence cannot be held responsible for any delays once in the possession of the courier or Royal Mail.  

These terms and conditions are intended to protect the customer as well as Frida & Florence, and nothing they contain is intended to limit consumer rights under relevant local laws. They are also not intended to limit our liability to the customer for any personal injury that occurs because of our negligence.  

COPYRIGHT NOTICE 

Cattivo Jewelry Co. Limited is the owner and operator of www.fridaandflorence.com. All content including photographs, illustrations, logos, videos, text, and designs featured on this Website remain protected by copyrights, trademarks and designs and intellectual property rights. All materials on the Website are owned by Frida & Florence. All rights are reserved, worldwide. 

You are prohibited from: Modifying, replicating, altering, publishing, uploading, and integrating into other materials any content of the Website.