FAQ

What are the available shipping countries and cost?

Find the countries below for more information: 

United Kingdom

Europe

USA

Canada

Australia

New Zealand

Asia

Please note, as part of our commitment to providing an excellent customer experience, we currently ship only to the countries listed above. However, we are actively exploring options to expand our shipping capabilities and hope to serve more regions in the future.

General Delivery Information

• Delivery times are for in stock products only.
• All deliveries are tracked and some must be signed for.
• Please be aware that UK public holidays will affect your expected delivery date. When placing your order the expected delivery date will be clearly shown during the checkout process. 
• Please note we are unable to deliver on Bank Holidays.
• Please note that the shipping timelines provided are estimates and do not account for weekends, holidays, or any unexpected delays from the courier, such as weather, high volume, or traffic issues.
• The shipping fee is calculated based on the order subtotal before taxes and discounts and is non-refundable.
• For deliveries outside of the UK, additional customs duties and service fees may apply. Please note that we have no control over these charges and cannot provide cost estimates. For more details, please contact your local customs office. We are unable to reimburse any duties or taxes paid upon delivery.

Yes, VAT for all our jewellery is included in the sale price.

We strive to ship your order promptly, typically within 2 business days after it's processed. Please be aware that shipping times may vary depending on stock availability and delivery location. As soon as your order ships, you will receive a notification email with tracking.

Yes, if your order is over [£300], a signature will be required. Ensure you ship to an address where you will be available to sign for your jewellery.   

We always do our best to ensure your jewellery reaches you safely and quickly. If you have any questions about your order, our customer service team will be happy to help: info@fridaandflorence.com.

Yes, you can modify your order within one hour of payment. Please do so by contacting our customer service team info@fridaandflorence.com and we will be happy to assist you.  

After one hour, any unwanted orders will need to be delivered and returned to receive a refund.  

Yes, we accept returns and exchanges on all items as long as they come with their original tags and packaging, within 30 days of delivery.

• All item(s) must be unworn and undamaged.
• All returned item(s) must arrive in the condition it was received, along with the original packaging.
• We offer free returns and exchanges on all full priced orders. 
• SALE or Discounted item(s) cannot be refunded or exchanged.
• All item(s) can be returned / refund / exchanged for once only.
• Please note that the original shipping fee is non-refundable and will be deducted from your refund amount. For orders outside of the UK, duties and taxes may apply, which you are responsible for covering. We are unable to waive or refund these fees, even if the order is returned to us.

To exchange or return, please follow these steps:  

1.  Contact us
   Send an exchange/return request to our customer service email: info@fridaandflorence.com, with ‘exchange’ or ‘return’ in the subject line. 
    
2. Print the postage label
   After we receive your request, we will send you a printable postage label via email.
   
   
3. Drop off for collection
   When you’ve securely packaged your jewellery, simply attach the postage label and drop off at your nearest collection point.

For exchanges, once we have received your unwanted piece, we will charge or refund you the difference of the new item before shipping it to you. 

Refunds for returns and exchanges will be processed within 3-5 working days after we receive the jewellery.

If your jewellery arrives with a fault, please contact our customer service team at info@fridaandflorence.com as soon as possible. If you need to return or replace, we will take you through the next steps to do this.

If your item was a gift and you would like to return or exchange it, please send the digital invoice received by the original purchaser along with your exchange/return request to our customer service team at info@fridaandflorence.com.  

Depending on whether you would like to exchange or return your jewellery, our team will take you through the next steps.

Orders may be cancelled within one hour of payment. After this time, orders must be received and returned for a full refund.

Don’t worry - simply contact us within an hour of payment to modify or cancel your order.  

If your question is not included in our FAQs, please do contact us at info@fridaandflorence.com.

Yes, we offer a warranty to replace any piece of full price jewellery (exclude any free gifts and discounted items) that suffers damage due to a production defect. Simply return your piece with receipt of purchase within two years and we will send a replacement at no cost to yourself.  

All our jewellery is made of 100% recycled metals (gold, sterling silver or brass). 

Not at all. Recycled metals have the same quality as freshly mined metals because they can both be recycled with little to no degradation of their characteristics. We use recycled metals so our customers can enjoy exclusive jewellery that lasts, while minimizing our environmental impact.

All the diamonds used for our jewellery are lab-grown, meaning they are 100% conflict and industrial-mining free.

Yes. Lab grown diamonds are compositionally identical to their natural counterparts, both are made of pure carbon.

Gold vermeil (pronounced ver-may) is gold applied to sterling silver or brass. The gold layer thickness must be more than 2.5 microns. We use 18 carat gold for our gold vermeil, which is the highest percentage of gold alloy suitable for jewellery. Both the gold outer and sterling silver base we use are 100% recycled.

Gold vermeil jewellery is more durable than gold plated, due to its thicker layer of gold. Pieces will last even longer if they are cared for properly. To do this, we recommend you:  

• Keep your jewellery away from liquids and humid environments 
• Use a soft, dry polishing cloth to remove any dirt by gently wiping your jewellery in one direction, and avoid harsh cleaning products
• Store it in its protective pouch or box when not wearing it 

Yes, gold vermeil is real gold. Our gold vermeil uses recycled 18 carat gold on recycled sterling silver.

Gold vermeil and gold plating are both gold layered onto a base metal. But gold vermeil is a distinct and superior material for several reasons.  

Thickness of gold: The minimum thickness for gold vermeil is 2.5 microns or more, whereas gold plating requires a minimum thickness of 0.5 microns. 

Base material: Our gold vermeil is gold plated on sterling silver or brass. When the sterling silver base comes from recycled sources, the result is high quality jewellery with greater sustainability. 

Durability: Because of the thicker layer of gold used for gold vermeil and the electrolysis technique used in its plating process, it offers a more durable option for jewellery when compared with gold plated. Gold plated can provide benefits for its lower price point, but the high quality of gold vermeil is the best option for gorgeous jewellery that you can wear for years to come. 

When not wearing your jewellery  

• Store pieces individually in their pouch or box to avoid rubbing, scratching, and tangling.  
• Store them in a cool, dry and dark place, such as a drawer or jewellery box.  
• Silver jewellery should be stored in an airtight plastic bag or box to reduce oxidation. 

When wearing your jewellery  

• Avoid your jewellery encountering beauty products and lotions like perfume, hairspray, make up, sunscreen, deodorant, and skin oils.  
• Wear silver jewellery often to slow down oxidation. 

Store your jewellery in an airtight bag or box along with a packet of desiccant crystals to reduce tarnishing.

Gold vermeil and sterling silver jewellery are easily cleaned at home. We recommend using a dry, soft fibre polishing cloth on all your gold vermeil pieces. To remove any dirt or moisture, gently brush your jewellery in one direction.   

If necessary, use a soft toothbrush with mild solution of washing-up liquid diluted with lots of water. Then, rinse your jewellery with water and make sure it’s pat dry thoroughly with a soft cloth.  

We recommend staying away from the harsh chemicals used in jewellery dips, abrasive jewellery cleaners and jewellery polishing cloths – all of these can degrade the condition of your jewellery over time and eventually destroy it.

Yes, to retain the shine and lustre of our gold and sterling silver pieces, we recommend that you remove your jewellery to avoid its contact with water.   

Salt water and fresh water contain minerals that damage precious metals. The chlorine in swimming pools is particularly damaging for gold and sterling silver and can lead to permanent discoloration.  

Soapy water can leave a thin film that makes pieces appear faded and dull, so we do recommend also removing our jewellery when washing, including rings.

To find your ring size, wrap a piece of string around your finger and mark the spot where the two ends meet. Measure the length with a ruler and compare it with the size guide below to find your nearest ring size. If your ring size is in between two measurements, we recommend going with the larger size. 

If you are unable to find your ring size with this method, many local jewellery shops will be happy to measure your finger for free.  

Download and print the ring size chart here.

We currently offer rings in sizes EU 50, 52, 54, 56, 58 and 60 (suject to different products).  

We have partnered with a Responsible Jewellery Council (RJC) certified factory, where we produce all our pieces. Being RJC certified means that our factory ensures the highest standards regarding supply chains, business ethics, health & safety, human rights, and social & environmental performance.