Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.

It depends on where you are. Orders processed here will take 5-7 business days to arrive. Overseas deliveries can take anywhere from 10-20 days. Delivery details will be provided in your confirmation email.

Yes, you can modify your order within one hour of payment. Please do so by contacting our customer service team info@fridaandflorence.com and we will be happy to assist you.

We accept all major payment methods, including Visa, Visa Debit, MasterCard, American Express, PayPal, Shop Pay, Apple Pay, and Google Pay.

To pay with a gift card, simply enter your gift card code at checkout. It’s just like using a promo code!

We aim to make your return process straightforward. Please note that we no longer accept exchanges for any item, including rings and other sizes. We only process refunds for returns that meet the criteria below.

Eligibility for Returns

• We accept returns on all items within 30 days of delivery.
• All item(s) must be unworn and undamaged.
• Sale or discounted item(s) cannot be refunded.
• Each item is eligible for return/refund once only.
• The item(s) must be returned in the condition it was received, along with the original tags and packaging.

Please note that original shipping charges are non-refundable and will not be included in your refund amount. You are responsible for covering the return shipping charges. We will only cover the costs related to return shipments if the return is due to a fault on behalf of Frida and Florence (e.g., incorrect item shipped or product defect).

1.  Contact Us
   Send a return request to our email: info@fridaandflorence.com, with ‘Return Request’ in the subject line. 
2. Prepare and Ship
   Once your request is approved via email, securely package your jewelry (ensuring it meets the conditions outlined in our policy—new, unused, original packaging). You’re responsible for the postage costs, unless the return is due to a faulty item, in which case we will take responsibility for the shipping expense.
3. Processing the Refund
   Your refund will be processed within 3-5 working days after we receive and inspect the jewelry piece. Please note that original shipping fees are non-refundable and will be deducted from your refund amount.

If your jewelry arrives with a fault, please contact us at info@fridaandflorence.com as soon as possible. If you need to return or replace, we will take you through the next steps to do this.

If your item was a gift and you would like to return or exchange it, please send the digital invoice received by the original purchaser along with your exchange/return request to us at info@fridaandflorence.com.

Depending on whether you would like to exchange or return your jewelry, our team will take you through the next steps.

Don’t worry! Simply contact us within an hour of payment to modify or cancel your order.

All our jewelry is consciously crafted from 100% recycled metals (gold, sterling silver, or brass), upholding our commitment to sustainability without compromising quality or design.

Not at all. Recycled metals have the exact same high quality as freshly mined metals because they can be refined and recycled with little to no degradation of their characteristics. We use recycled metals, so our customers can enjoy exclusive jewelry that lasts, while minimizing our environmental impact and maximizing sustainability.

All the diamonds used for our jewelry are lab-grown, meaning they are 100% conflict-free and pose zero harm from industrial mining. This commitment ensures you receive brilliant quality alongside a responsible choice.

Yes, absolutely. Lab-grown diamonds are compositionally identical to their natural counterparts. Both are made of pure carbon and exhibit the same chemical, physical, and optical characteristics.

Gold Vermeil (pronounced ver-may) is a specific type of plating where a thick layer of gold is applied to sterling silver or brass. The gold layer thickness must be more than 2.5 microns. For our jewelry, we use 18 carat gold, which is the highest percentage of gold alloy suitable for jewelry, ensuring rich color and durability.

Gold vermeil jewelry is inherently more durable than standard gold-plated pieces due to its significantly thicker gold layer. Your pieces will last even longer if they are cared for properly. To maintain the beauty and longevity of your gold vermeil jewelry, we recommend the following:

1. Avoid Moisture: Keep your jewelry away from liquids, humid environments, and harsh chemicals (like perfumes or lotions).

2. Gentle Cleaning: Use a soft, dry polishing cloth to remove any dirt by gently wiping your jewelry in one direction. Avoid using harsh cleaning products.

3. Proper Storage: Store your jewelry in its protective pouch or box when you are not wearing it to prevent scratching and exposure.

Yes, gold vermeil is made using real gold. Our gold vermeil specifically utilizes recycled 18 carat gold layered over a base of recycled sterling silver, ensuring both premium quality and sustainability.

While both gold vermeil and gold plating involve layering gold onto a base metal, gold vermeil is a distinct and superior material for several reasons:

1. Thickness of Gold: The minimum thickness for gold plating is typically just 0.5 microns. Gold vermeil requires a significantly thicker layer of 2.5 microns or more.

2. Base Material: Gold vermeil is plated onto sterling silver or brass. We specifically use recycled sterling silver or brass, resulting in high-quality jewelry with greater sustainability benefits. Standard gold plating can use any base metal.

3. Durability: Due to the thicker layer of gold used and the specialized electrolysis technique in its plating process, gold vermeil offers a far more durable option for jewelry. While gold plating provides benefits for its lower price point, the high quality of gold vermeil is the best option for gorgeous jewelry that you can wear for years to come.